Secondary school applications close 31 October
If your child starts secondary school in September 2027, apply for a school place by Saturday 31 October.
Make a complaint
Tell us if you're unhappy with a council service and want us to put it right.
If something has gone wrong, tell us. We'll try to put it right and learn from it.
If you want to report a problem or ask for a service for the first time, such as a missed bin, use the service's own page. A complaint is for when we've already got something wrong.
Make a complaint
Tell us what happened, when, and what you'd like us to do to put it right.
If you cannot complain online, call 01632 960 000 or write to us at the Civic Centre, Market Street, Knowmoor, KN1 1AA. You can ask someone else to complain for you.
What happens next
- The service will reply within 10 working days.
- If you're not happy with their reply, ask for your complaint to be looked at again. A senior manager will reply within 20 working days.
- If you're still not happy, you can go to an independent ombudsman.
Independent ombudsmen
- For most services, contact the Local Government and Social Care Ombudsman.
- If you're a council tenant, contact the Housing Ombudsman.
Compliments
If someone has done a good job, we'd like to hear about that too. Send a compliment.